Return & Refund policy

At Style by Walker, your satisfaction is our top priority. We understand that sometimes a purchase might not be exactly what you expected, and we're committed to making the return and refund process as clear and straightforward as possible. Please read our policy carefully to ensure a smooth experience.

1. Our Commitment to You

We strive to provide accurate product descriptions and high-quality items. If you are not entirely satisfied with your purchase, we're here to help.

2. Eligibility for Returns

  • Timeframe: You have 30 calendar days from the date your order was delivered to initiate a return.
  • Condition of Item: To be eligible for a return, your item must be:
    • Unused and in the same condition that you received it.
    • In its original packaging, including all accessories, tags, and protective materials.
    • Free from any signs of wear, damage, or alteration.
  • Non-Returnable Items: For hygiene and safety reasons, the following items cannot be returned unless they are defective upon arrival:
    • Underwear
    • Swimwear
    • Customized/Personalized Items
    • Gift cards
    • Sale items marked as "final sale."

3. How to Initiate a Return

To initiate a return, you must contact our Customer Service team within the 30-day return window at info@stylebywalker.com. Please do not send your item back before receiving confirmation and instructions from us.

When contacting us, please provide the following information to expedite your request:

  • Your Order Number: (e.g., #1365)
  • Item(s) you wish to return: (e.g., "Style by Walker Classic Watch, Black")
  • Reason for return: (e.g., "Changed my mind," "Item too small," "Received damaged item," "Incorrect item received")
  • Photos/Videos (if applicable): For damaged or incorrect items, please attach clear photos or a short video showing the issue.

4. Return Shipping

  • Customer Responsibility: For returns due to a change of mind, incorrect size selection, or other non-defective reasons, you are responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Style by Walker Responsibility (Defective/Incorrect Items): If you received a defective, damaged, or incorrect item, Style by Walker will provide a prepaid return shipping label. Please follow the instructions provided by our Customer Service team.

5. Return Address

Important: The return address may differ from our registered office or fulfillment center. Always wait for specific return instructions and the correct return address from our Customer Service team before shipping your item. Sending returns to an incorrect address may result in delays or non-receipt of your return.

6. Refunds

Once your returned item is received and inspected by our team, we will send you an email notification confirming the receipt and the status of your refund.

  • Processing Time: If your return is approved, your refund will be processed within 7 business days of our receipt and inspection of the returned item.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Bank Processing Time: Please note that it may take an additional 5-7 business days for your bank or credit card company to process and post the refund to your account. This timeframe is beyond our control.
  • Partial Refunds: In certain situations, a partial refund may be granted:
    • Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
    • Items returned more than 30 days after delivery.
    • If the product or packaging is damaged upon return due to inadequate packaging by the customer, we reserve the right to deduct a portion of the refund based on the diminished value.

7. Exchanges

We are happy to facilitate exchanges for eligible items.

  • Process: If you wish to exchange an item for a different size, color, or a completely different product, please contact our Customer Service team at info@stylebywalker.com with your exchange request. We will guide you through the process, including checking stock availability and arranging for the return of your original item and shipment of the new one.
  • Shipping Costs for Exchanges: Similar to returns, if the exchange is due to a customer preference (e.g., wrong size ordered, changed mind), the customer will be responsible for the return shipping costs of the original item and the shipping costs of the new exchanged item. If the exchange is due to a defective or incorrect item received, Style by Walker will cover all associated shipping costs.

8. Damaged or Defective Items upon Arrival

  • Immediate Inspection: Please inspect your order immediately upon receipt (within 24 hours of delivery) and notify us immediately if the item is defective, damaged, or if you received the wrong item.
  • Reporting: Contact us at info@stylebywalker.com with your order number and clear photos/videos of the damage or defect. This will allow us to evaluate the issue and make it right promptly.
  • Resolution: We will work with you to arrange for a replacement, exchange, or full refund, including covering all associated shipping costs.

9. Wrong Delivery Address Provided by Customer

If you entered an incorrect or incomplete delivery address during checkout, please contact us immediately at info@stylebywalker.com. While we will make every reasonable effort to amend the address before shipment, we cannot guarantee changes once an order has been processed or dispatched.

  • Undeliverable Packages: If a package is returned to us due to an incorrect address, refused delivery, or failure to collect it from a pickup location, we will contact you. We reserve the right to charge for the actual return shipping costs incurred by us and the re-shipping costs to send the package to the correct address. If you opt for a refund in such cases, the original shipping costs and return shipping costs will be deducted from your refund.

10. Customs and Import Taxes (for International Orders)

For orders shipped outside of the United Kingdom, customs duties, import taxes, and any applicable handling fees may be applied by your country's customs authorities. These costs are the sole responsibility of the customer and must be paid at the time of delivery or before customs clearance. Style by Walker is not responsible for these charges and cannot predict what they may be. Please check with your local customs office for more information.

11. Contact Us

If you have any further questions about our Return & Refund Policy or need assistance with a return, please do not hesitate to contact our Customer Service team:

Contact Information

Company Name: VANGUARD ECOM LLP
Chamber of Commerce Number: OC456818
Registered Address: 32 Kinburn Street, London, Greater London, SE16 6DW, United Kingdom
Email Address: info@stylebywalker.com
Phone Number: +447378663690

Customer Service Opening Hours:

We are available to assist you during the following times (GMT):
Monday to Friday: 9 AM – 6 PM
Saturday and Sunday: Closed

For more information, please visit our FAQ Page or Contact Page.

Track your order anytime at our Order Tracking Page.